If the portrait does not match the agreed reference photo or brief, we will address it. One revision is included in every order. The most important step is starting with a clear photo and a clear brief, that is what protects both sides.

What the revision policy covers

The included revision covers meaningful corrections: a feature that does not match the reference photo, an expression that differs from what was requested, a background element that was not what was agreed. It does not cover a change of mind about style or medium after the work is done.

What causes most dissatisfaction and how to avoid it

In our experience, the vast majority of issues trace back to one of three things: a low-quality reference photo (blurry, low-res, heavy filters), a vague brief ("just make it nice"), or a change of mind after seeing the result that was not a quality issue but a preference shift.

The fix is simple: send a clear photo, describe what you want in specific terms, and review the progress photo carefully before approving. That process eliminates almost all surprises at delivery.

What about the refund policy?

Because each portrait is custom-made, refunds are not issued for subjective preference changes. Where there is a genuine quality issue or clear deviation from the agreed brief, we work to resolve it first through revision. Our reputation depends on our clients being happy, we do not disappear when there is an issue.

Questions about ordering or the process?

Read our full FAQs here or contact us before placing your order if you have any concerns about the process.